Privacy Policy
Last updated: January 1, 2024
Introduction
Sub-Zero Repair Larchmont ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in various ways, including:
Personal Information
When you request service or contact us, we may collect:
- Name and contact information (phone number, email address)
- Service address
- Appliance information and service history
- Payment information (processed securely through third-party providers)
- Communication records related to your service
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our appliance repair services
- Process and complete service requests
- Send appointment confirmations and service reminders
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent)
- Improve our website and user experience
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (scheduling, payment processing)
- Professional advisors (attorneys, accountants) as needed
- Law enforcement when required by law or to protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can configure your browser to refuse cookies, though some website features may not function properly without them.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (914) 809-9382
- Service Area: Larchmont, NY