Frequently Asked Questions

We provide appliance repair services throughout Westchester County, Nassau County, and Fairfield County. This includes Larchmont, Scarsdale, Rye, Bronxville, Greenwich, and surrounding areas within 40 miles.

Yes, we offer same-day service for most repair calls received before noon. We understand that appliance problems are urgent, especially for refrigerators and freezers. Call early for the best availability.

We provide 24/7 emergency service. Our regular scheduled hours are Monday-Sunday with flexible appointment windows. For urgent refrigerator or freezer issues, we prioritize same-day response.

You can schedule by calling (914) 809-9382 or using our online booking system. We'll confirm your appointment time and send a reminder before your technician arrives.

Yes, you'll receive a confirmation when you book and a reminder call or text before your scheduled service window. Our technician will also call when they're on their way.

Yes, we offer Saturday and Sunday appointments at no extra charge. We understand that weekdays can be difficult, so we make ourselves available when it's convenient for you.

We typically provide 2-hour appointment windows. Our technician will call 30 minutes before arrival so you know exactly when to expect them.

We ask for at least 2 hours notice for rescheduling. Call us and we'll find a new time that works for you. There's no charge for rescheduling with proper notice.

Our diagnostic service call fee is $95. This includes a thorough diagnosis of your appliance and a detailed repair estimate. If you proceed with the repair, the diagnostic fee is applied to your total cost.

We provide detailed repair estimates as part of our $95 diagnostic service call. You'll know exactly what's wrong and what it will cost before any repair work begins.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and checks. Payment is due upon completion of service.

Yes, our quoted repair prices include both parts and labor. We use quality replacement parts and provide itemized pricing so you know exactly what you're paying for.

You'll only pay the $95 diagnostic fee. There's no obligation to proceed with repairs, and we'll provide honest advice about whether repair or replacement makes more sense.

Never. We believe in complete transparency. The price we quote is the price you pay. No surprise charges, no hidden fees, no upselling pressure.

Yes, we offer a 10% discount for seniors (65+) on all repair services. Just mention it when scheduling your appointment.

We never exceed our estimate without your explicit approval. If we discover additional issues, we'll contact you with a revised estimate before proceeding.

We specialize in luxury appliances including Sub-Zero, Wolf, Thermador, Viking, Miele, Gaggenau, Bosch, KitchenAid, Jenn-Air, Dacor, and other premium brands.

We repair refrigerators, freezers, ice makers, wine coolers, ranges, cooktops, wall ovens, steam ovens, ventilation hoods, dishwashers, and built-in coffee machines.

We use OEM (Original Equipment Manufacturer) parts or high-quality manufacturer-approved alternatives. All parts are backed by our warranty.

Our service vehicles are stocked with common parts for Sub-Zero, Wolf, and other brands we frequently service. This allows us to complete many repairs in a single visit.

Most repairs are completed in 1-2 hours during the initial visit. Complex repairs or those requiring special-order parts may require a follow-up appointment.

If a part needs to be ordered, we'll expedite the order and schedule a follow-up visit as soon as the part arrives, typically within 2-5 business days.

Yes, we service appliances of all ages. Sub-Zero and other premium brands are built to last decades, and we have access to parts for older models.

Absolutely. We specialize in built-in and integrated appliances, including panel-ready refrigerators, built-in ovens, and integrated dishwashers.

Yes, all repairs come with a 90-day labor warranty and a 1-year warranty on parts. If the same issue recurs within the warranty period, we'll fix it at no additional charge.

Our warranty covers the specific repair performed and parts installed. If the same component fails or the same issue returns, we'll repair it free of charge.

If your appliance is under manufacturer warranty, we recommend contacting the manufacturer first. However, we can service warranty-expired appliances or perform out-of-warranty repairs.

Absolutely. We stand behind our work. If you're not satisfied with our service, contact us and we'll make it right. Our goal is your complete satisfaction.

Simply call us and reference your original repair. We keep detailed records of all service visits and can quickly look up your warranty coverage.

Yes, our warranty follows the appliance, not the homeowner. If you sell your home, the warranty transfers to the new owner for the remaining coverage period.

Common causes include dirty condenser coils, faulty door seals, malfunctioning evaporator fans, or temperature control issues. Our technicians can quickly diagnose the exact cause.

Sub-Zero recommends cleaning condenser coils every 6-12 months, or more frequently if you have pets. This is the single most important maintenance task for your Sub-Zero.

Some sounds are normal (humming, clicking, water flowing), but grinding, loud buzzing, or constant running may indicate a problem. We can diagnose any concerning sounds.

With proper maintenance, Sub-Zero refrigerators are designed to last 20+ years. Regular cleaning and professional maintenance help achieve this lifespan.

Frost buildup typically indicates a door seal issue, defrost system malfunction, or frequent door openings. A proper diagnosis will identify the exact cause.

Common causes include a frozen water line, clogged filter, faulty water valve, or control board issue. We can diagnose and repair all water dispenser problems.

Many Sub-Zero models can be equipped with water filtration systems. We can install filters and plumb water lines for ice makers and dispensers.

Constant running often indicates dirty condenser coils, poor door seals, a failing compressor, or incorrect temperature settings. We'll diagnose the root cause.

Common causes include dirty igniter electrodes, clogged burner ports, misaligned burner caps, or a faulty spark module. Most ignition issues can be resolved quickly.

Remove burner caps and heads, clean with warm soapy water, clear ports with a straight pin, and dry thoroughly before reassembling. Do this monthly for best results.

Yes, Wolf ovens can be professionally calibrated to ensure accurate temperatures. We recommend annual calibration, especially before the holiday cooking season.

Yes, but use sparingly (no more than 4 times per year). Self-cleaning is hard on ovens due to extreme heat. Never run self-clean right before important cooking.

Slow preheating usually indicates a failing heating element, igniter issue (for gas), or faulty temperature sensor. We can diagnose and repair the issue.

Yellow flames indicate incomplete combustion, often from clogged burner ports or incorrect air mixture. While not immediately dangerous, it should be addressed for efficiency.

Yes, we repair all Wolf cooktops including induction models. Common issues include sensor failures, control board problems, and burner element failures.

Most Wolf ovens reset automatically after power is restored. If the clock is flashing, press and hold the appropriate button. Call us if issues persist.

Yes, we're fully trained on Thermador refrigerators, ranges, cooktops, ovens, and dishwashers. We carry common Thermador parts for quick repairs.

Absolutely. We repair Viking refrigerators, ranges, and other professional-grade appliances. Viking repairs often require specialized knowledge we have.

Yes, we service Miele dishwashers, refrigerators, and other appliances. Miele requires specific expertise due to their European engineering.

Yes, we're experienced with Gaggenau's premium appliances including their unique steam ovens, coffee machines, and cooling units.

Yes, we repair Bosch and KitchenAid appliances, including dishwashers, refrigerators, ranges, and built-in coffee machines.

Common causes include frozen water lines, faulty water inlet valves, clogged filters, or thermostat issues. We can diagnose and fix all ice maker problems.

This often indicates a jammed ice bucket, faulty dispenser motor, or control board issue. We'll identify and repair the exact problem.

Most manufacturers recommend replacing water filters every 6 months. If you notice changes in ice taste or appearance, replace it sooner.

Yes, we repair all wine cooler issues including compressor failures, thermostat problems, door seal issues, and control board malfunctions.

Some operational noise is normal, but excessive vibration or buzzing may indicate compressor issues or a unit that's not level. We can diagnose the cause.

We recommend annual maintenance for refrigerators and bi-annual maintenance for ranges and ovens. Regular maintenance prevents costly repairs.

You can clean condenser coils, replace water filters, clean oven interiors, and keep door seals clean. For technical maintenance, call a professional.

Regular cleaning, prompt repairs of small issues, proper use according to manufacturer guidelines, and annual professional maintenance all extend appliance life.

We provide honest advice based on the repair cost vs. appliance age and condition. Premium appliances like Sub-Zero are often worth repairing even when older.

Yes, we offer annual maintenance plans that include scheduled inspections and priority service. Contact us for details and pricing.

Refrigerators or freezers not cooling (risk of food spoilage), gas leaks, sparking electrical issues, or any safety concern qualifies for emergency service.

Emergency calls outside regular hours may have a premium, which we'll disclose upfront. The priority is getting your appliance working safely.

For true emergencies, we aim to respond within 2-4 hours. Refrigerator failures are prioritized due to food spoilage concerns.

Keep doors closed to preserve cold. A full freezer stays frozen for 48 hours, half-full for 24 hours. We prioritize these calls for same-day service.